Terms and Conditions

This web site is owned and operated by www.theoldechristmasshoppe.co.uk – whose elves are completely dedicated to your total satisfaction. If you have any suggestions or comments that may help us improve our website, or if you need to contact us for any reason, we can be found at;

Our Contact Details:

The Olde Christmas Shoppe

75 West Clyde Street


Argyll & Bute 

G84 8AX

Phone: 07803 670873

Email: theelves@theoldechristmasshoppe.co.uk

Making A Purchase

To make a purchase, browse our store, and add any items that you wish to buy into the shopping basket and when you are finished shopping, click on the basket icon which will take you to the payment & delivery sections of the process.

We accept card payments through a PayPal payment solutions and take all major credit & debit cards.

If you have made a mistake in your order and cannot correct it in the shopping cart, or realise after payment, contact us asap and we will correct the mistake where possible, prior to delivery. 

Shipping & Returns

Postage costs are clearly shown before you complete your order.

It is our intention to complete orders as quickly as possible and to provide the most efficient and cost-effective delivery method.

Some UK postcodes may incur a shipping charge depending on the delivery postcode and the product purchased. Any shipping charges incurred will be visible in the checkout before payment is made. Delivery prices are quoted accurately once you input your postcode.  Please contact us theelves@theoldechristmasshoppe.co.uk if you have any queries about delivery locations, terms & costs.

We will send an e-mail to let you know your order has been processed and dispatched.

When comparing costs of products, please consider the total price including postage and packing.

Packaging will often be a reused box, and does not reflect the item within the box.  We may even use boxes from Amazon from time to time. The reasons for this are to encourage recycling and to reduce our impact on the environment and the climate.

If you are not generally at home during the day please consider having your order sent to an alternative address such as a to neighbour, or your place of work, or a local parcel shop.

Orders typically take between 2 and 7 days to arrive, generally only longer than 72 hours during busy or seasonal periods such as bank holidays or Christmas for example. If an item is out of stock or requires personalisation then delivery may take up to 28 days, and if you have ordered a pre order item, we will dispatch that on the day it says its due in, please allow usual delivery terms from that date.  If there is likely to be any sort of delay with your order, or any issue with delivery, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase. Nearly all orders arrive within a few days, however please allow up to 7 days for delivery, especially at busy times. 

Please contact us on 01436 670873 or at theelves@theooldechristmasshoppe.co.uk if you require any further information.

When you agree to our terms & conditions you agree that proof of delivery as supplied by our delivery company is sufficient evidence to establish that goods have been received.

Pre Orders

We have assumed that most of the time you will be buying for Christmas, so if the time you have selected is not in stock, but will be before Christmas we will back order it for you, (payment is taken on order) however – if you’d rather not wait please get in touch and we will refund you in full and cancel your order.


Payment is not deemed received until there is cleared funds in our bank account.  We use PayPal as a payment processor and advise you read their terms & conditions before using their payment portals.  We do not hold your payment details on file. 


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.  You are welcome to return any item, for any reason, free of charge.

Reaching Us

If you need to reach us, message us in any way you feel comfortable.  Use messenger, telephone, email, or our form on the contact us page. 

Email: theelves@theoldechristmassshoppe.co.uk

Call:   +44 (0) 1436 670873

Write: The Olde Christmas Shoppe

         75 West Clyde Street


         G84 8AX

Promotion Codes or Discount Codes

Any discount or promotion code will only be valid on its own, and subject to its own terms and conditions. 

In the event of any dispute about the item price or discount, we reserve to remove the item from sale and address the dispute, as agreed within distant selling regulations.