Refunds & Returns Policy

Thank you so much for shopping with us! We are sorry you have a need to return your pretty new Christmas item. 

Broken/Faulty Items 

If your product is broken or faulty we are happy to refund you 100%.  To avoid the product travelling unnecessary miles (in an effort to mind our carbon footprint and keep the costs down) please send us a photo of the broken item or a video of you turning something on and off to show it’s not working, then dispose of the item in the most environmentally friendly way open to you.  You are welcome to return any items to us if you are not sure how to recycle the item or it’s not convenient for you to do so. Please email us on theelves@theoldechristmasshoppe.co.uk, call us on 01436 670873 to arrange where to send it to.

If you no longer want or can afford the pretty Christmas item you bought (possibly drunk) last night, or the item isn’t as you expected it, too small, too big, not sparkly enough etc when it arrives, please also contact us on theelves@theoldechristmasshoppe.co.uk to arrange how to return it.

In any case if you are not 100% happy with an item or you don’t 100% want it any more as long as you make contact within 30 days of receiving your new item we are happy to organise a free return and soon as we receive your item (not broken in transit – so package it well please!) we will organise a 100% refund.  Email us on theelves@theoldechristmasshoppe.co.uk with proof of purchase and we will decide together the best return solution.