Refunds & Returns Policy

Thank you so much for shopping with us! We are sorry you have a need to return your pretty new Christmas item. 

Broken/Faulty Items 

If your product is broken or faulty we are happy to refund you 100%.  To avoid the product travelling unnecessary miles (in an effort to mind our carbon footprint and keep the costs down) please send us a photo of the broken item or a video of you turning something on and off to show it’s not working, then dispose of the item in the most environmentally friendly way open to you.  You are welcome to return any items to us if you are not sure how to recycle the item or it’s not convenient for you to do so. Please email us on, call us on 01436 670873 or click the link below to organise a free delivery.

No longer want or afford the pretty Christmas item you bought drunk on Friday night? Or the item isn’t as you expected it, too small, too big, not sparkly enough etc…

If you are not 100% happy with an item or you don’t 100% want it any more as long as you make contact within 30 days of receiving your new item we are happy to organise a free return and soon as we receive your item (not broken in transit – so package it well please!) we will organise a 100% refund.  Email us on with proof of purchase and we will organise a returns link to be sent to you for you to decide your best return solution. Or you can click the link below to organise a free delivery.